Your thoughts on how GP services, dental services, pharmacies and opticians can best support you to be happy and well

Closed 29 Jan 2021

Opened 23 Dec 2020

Feedback updated 1 Apr 2021

We asked

The Health and Care Transformation Programme Primary Care project sought views from the public about primary care services to help shape the future health and care services on the island.  

You said

The consultation attracted a total of 722 public responses, and the project welcomed all feedback and considered each comment made in response to the survey.  

We did

The project team have incorporated the public responses into the developing vision and model of care for future at scale primary care.   Responders who provided contact details were invited to interviews and events to participate in the development of the vision and model of care. 26 people attended two follow-up online focus group events in February.

A detailed summary of the consultation responses has been published below.   

Results updated 31 Mar 2021



The Health and Care Transformation Programme (HCTP) is a once-in-a-lifetime opportunity to work together to transform health and care services across our Island so that they are high-quality, work in a joined-up way, provide personalised care and are financially sustainable.

For more information on the transformation programme please visit the Health and Care Transformation webpage

If you require a hard copy of the survey questionnaire, please contact

Why your views matter

The following questions will help us at the HCTP to understand what changes are most important to you. Your views will help shape what future health and care services are. We have been asking people about all parts of the health and care system and today we would like to focus on a specific part of the system called Primary Care. Primary Care are the services that you generally visit when you first need support, including General Practice, Pharmacy, Optometry (opticians) and Dentistry. 

Your responses to this survey will be anonymised and protected. 

What happens next

The project has completed an initial co-design phase and developed an initial Model of Care for at scale primary care.   Feedback from the public survey will be analysed and used to develop a more detailed Model of Care.  Where participants have provided contact details, we will be arranging one to one interviews to discuss feedback in more depth. 

Alongside this survey, the project will run further workshops and discussion forums with staff and service users. The process of developing the model of care will be iterative and involve a variety of opportunities the public to get involved and share their views in the New Year.


  • All Areas


  • All residents
  • Visitors & tourists
  • Other non-resident - business interests


  • Policies, strategies & plans
  • Hospital
  • GPs
  • Carers
  • Public Health
  • Mental Health
  • Dental services
  • Social Care
  • Health