Survey into Consumer Switching

Closed 27 May 2020

Opened 4 Mar 2020

Contact

Katy Collister

(Regulatory Manager)

Communications Commission

+44 1624 677022

cc@iomcc.im

Feedback updated 14 Sep 2020

We asked

A survey was conducted to gather consumer views on the ease of switching telecommunications services between suppliers. The purpose of the survey was to understand how well current processes were working.

You said

131 responses were received to our survey. A number of individuals shared their personal experience of switching with the Commission also, which has been very helpful for us.

We did

The results have been analysed and the written submissions are currently being assessed. A summary of the results and outcomes will be published on the Commission’s website shortly.

Overview

This survey does not ask for any personal data. Please do not include any of your personal data in the free text boxes. If you wish to discuss a particular issue with our office please contact us on +44 1624 677022 or cc@iomcc.im.

Why your views matter

Thank you for taking the time to complete this survey. The purpose of this survey is to help us to better understand consumers’ experience when switching between telecoms providers and whether there are barriers to switching between providers. Please feel free to provide us with details of your personal experience of switching as this will help us to better understand how the process is working in practice.

What happens next

We will use the information you have provided to us to assess whether the current processes are working as successfully as they should.

Areas

  • All Areas

Audiences

  • Elected members - MHKs
  • Elected members - local government
  • Tenants
  • Landlords
  • Employees
  • Older people
  • Homeowners
  • Self-employed
  • Students
  • Retired
  • Children & young people
  • Volunteers
  • Unemployed
  • Parents, carers and & guardians
  • People with disabilities or long term illness
  • Leaseholders/ landowners
  • Lesbian, gay, transgender & bisexual
  • Civil and public servants
  • Black & minority ethnic
  • Business owner
  • Road users
  • All residents
  • Visitors & tourists
  • Other non-resident - business interests

Interests

  • Policies, strategies & plans