Survey into Consumer Switching

Closed 27 May 2020

Opened 4 Mar 2020


This survey does not ask for any personal data. Please do not include any of your personal data in the free text boxes. If you wish to discuss a particular issue with our office please contact us on +44 1624 677022 or

Why We Are Consulting

Thank you for taking the time to complete this survey. The purpose of this survey is to help us to better understand consumers’ experience when switching between telecoms providers and whether there are barriers to switching between providers. Please feel free to provide us with details of your personal experience of switching as this will help us to better understand how the process is working in practice.

What Happens Next

We will use the information you have provided to us to assess whether the current processes are working as successfully as they should.


  • All Areas


  • Anyone from any background


  • Policies, strategies & plans