DEFA Customer Survey

Closed 6 Oct 2023

Opened 25 Aug 2023


Help us improve our customer service, by giving us feedback on the customer service you received within the last twelve months from the Department of Environment, Food, and Agriculture (DEFA) services.

The purpose of this survey is to learn how you communicate with us (email, written, telephone, face-to-face, online, or on social media), as well as how satisfied you are with the experience.

As we offer services that require payments, we want to understand how you pay for those services today and how you would prefer to pay for those services in the future.

Why your views matter

Using the information you provide us with will enable us to improve the service we provide to you by identifying any areas that can be improved. 

If you submit a response, by clicking 'Submit Response' you will give us permission to analyse and include your response in our results. The data will only be used by DEFA.

Thank you for taking part in this survey. Your responses are anonymous.


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