MiCard Customer Survey

Overview

This survey is intended to give The Treasury a better understanding about why some people choose to collect their benefits and pensions in cash using a MiCard rather than having them paid directly into their bank account or onto a pre-paid card. The survey asks about access to bank accounts and usage of the internet so as to understand how any alternative methods of payment may suit customer needs.

Why your views matter

The Social Security Division of The Treasury, in partnership with Isle of Man Post Office is keen to understand more about why some people choose to collect their benefits and state pensions in cash at a Post Office using their MiCard, rather than having them paid directly into a bank account or onto a pre-paid card. 

Your answers will help us to review the current arrangements, and make sure that the way we pay benefits and pensions suits our customers.   

Thank you for taking part in this survey. Your responses are anonymous. Please choose all that apply in response to each question.

At the end of the survey, you will be asked if you wish to provide an email address to receive a copy of your response. If you provide an email address you will be sent a receipt and a link to a PDF copy of your response. It will not be retained or used for any other purposes.

What happens next

The results of this survey will now be analysed and the findings used to inform the future provision of existing and alternative methods of payment for benefits and pensions.