Consultation on the Changes to the On-Island Non-Emergency Patient Transport Service

Closes 7 Feb 2022

Opened 10 Dec 2021


The Department of Health and Social Care (DHSC) consultation seeks to introduce eligibility criteria for the Non-Emergency Patient Transport Service (NEPTS), and would like your views about what these criteria may be.


The Non-Emergency Patient Transport Service (NEPTS) was designed to provide transport for patients who, because of a medical condition, are unable to make their own way to an NHS medical appointment or home after being discharged from NHS-funded treatment.

Use of the service has risen sharply in the last four years. In 2017, NEPTS delivered 4983 journeys, but by 2020, this had risen to 8697 journeys. This is a rise from 19 journeys per day to 33 per day. In the first quarter of 2021 alone, NEPTS has delivered more than 2500 journeys.

Our research suggests a number of potential causes for this increase in demand, which include:

  1. Clinics moving into the community and away from the Noble’s Hospital site – increasing destinations that causes an increase of individual journeys.
  2. The delivery of on-demand collection - as a mechanism for accelerating patient discharges from Noble’s Hospital.
  3. Absence of clear eligibility criteria for NEPTS, which has made it unclear who should be accessing the service.

Why your views matter

Costs of providing the service have inevitably risen with the 75% increase in demand. We want to ensure that NEPTS is used by people who really need it because it is an expensive service to provide and it’s funded by taxpayer money.

Your responses to this consultation will help us gain a clearer picture of what is driving NEPTS demand and why you think people use it currently. It will also help us to understand who you think should be able to access the service.

As well as collecting valuable data, your responses will help us to form a fair and consistent set of eligibility criteria to be implemented in April 2022.


We want to make sure that NHS funded NEPTS continues to be available for those who need it. Introducing clear eligibility criteria will make it easy for people to understand who should use the service.

The outcomes of this consultation will be used by the DHSC and the Department of Infrastructure Bus Vannin to develop the final eligibility criteria. We will link these outcomes to the analysis of DOI’s consultation that is looking at accessibility of public transport on the Isle of Man for disabled people.

We will publish the outcome analysis from this consultation in the form of a ‘We asked, You said, We did’ response.

Give us your views


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