National Health and Care Service Charter

Closed 12 Sep 2017

Opened 2 Aug 2017

Results updated 22 Jan 2018

The Department of Health and Social Security consulted on both a National Health and Care Service Charter and an NHCS General Scheme. This initial report summarises the responses to both consultations. The summary document includes, where appropriate, an initial response from the DHSC. It does not set out any final policy proposals, as these are being reviewed before the Charter is laid before Tynwald. The Charter will set out both the government’s commitments and the public’s rights and responsibilities in respect of the NHCS. More than 300 responses were received by the DHSC in respect of both consultations from individuals and organisations, and a wide range of opinions were expressed, although only a handful commented specifically about the Charter.



To seek views on the draft National Health and Care Service Charter. The Charter sets out the Department of Health and Social Care’s commitments towards the provision of the National Health and Care Service. The Charter also sets out rights for customers, the public and colleagues and the responsibilities that all of those have in ensuring that the NHCS operates fairly and effectively.

Why your views matter

We are consulting because this is an important new publication which is required under the National Health and Care Service Act 2016 and will be of interest to both the public and stakeholders.

What happens next

All responses to this consultation will be carefully considered and appropriate adjustments to the Charter will be made before it is published and laid before Tynwald.


  • All Areas


  • Elected members - MHKs
  • Elected members - local government
  • Tenants
  • Landlords
  • Employees
  • Older people
  • Homeowners
  • Self-employed
  • Students
  • Retired
  • Children & young people
  • Volunteers
  • Unemployed
  • Parents, carers and & guardians
  • People with disabilities or long term illness
  • Leaseholders/ landowners
  • Lesbian, gay, transgender & bisexual
  • Civil and public servants
  • Black & minority ethnic
  • Business owner
  • Road users
  • Visitors & tourists
  • Other non-resident - business interests


  • Hospital
  • GPs
  • Public Health
  • Mental Health
  • Health