Survey into Consumer Switching

Closes 15 Apr 2020


Communications Commission Survey into Consumer Switching

Thank you for taking the time to complete this survey. The purpose of this survey is to help us to better understand consumers’ experience when switching between telecoms providers and whether there are barriers to switching between providers. Please feel free to provide us with details of your personal experience of switching as this will help us to better understand how the process is working in practice.

This survey does not ask for any personal data. Please do not include any of your personal data in the free text boxes. If you wish to discuss a particular issue with our office please contact us on +44 1624 677022 or

Please can you enter the first 4 digits of your postcode (e.g. IM3 4)