DEFA Customer Survey - Page 1 of 3 - Cabinet Office of the Isle of Man Government

Questions

1. Over the past 12 months, what DEFA services did you interact with?

2. How often do you interact with those services?

Daily Weekly Monthly Annually Rarely

3. How satisfied are you with the overall customer service you have received in the last 12 months?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

4. If you have had a telephone interaction with us over the last year, please rate your satisfaction with the following:

5. If you have had a written interaction with us over the last year, please rate your satisfaction with the following:

6. If you have had a face-to-face interaction with us over the last year, please rate your satisfaction with the following:

7. If you have had a website/online interaction with us over the last year, please rate your satisfaction with the following:

8. If you have communicated with us through social media over the last year, please rate your satisfaction with the following:

9. What information would you like to see more of on our social media channels?

10. For the services we charge for, how do you currently make a payment?

Cheque Cash Via online services Card (in-person) Card (over the phone) BACS (online banking) Not applicable Other (please specify)

Other:

11. For the services we charge for, how would you prefer to make a payment?

Cheque Cash Via online services Card (in-person) Card (over the phone) BACS (online banking) Not applicable Other (please specify)

Other:

12. Thank you for completing our survey, your feedback is very useful to us. If you would like to leave any further relevant comments, please use the text box below: